Ticket Policy


COVID TICKET PURCHASE POLICY

By purchasing a ticket or a subscription at the Segal Centre, you acknowledge that:

  • Procedural masks must be worn by everyone at all times while in the building, even when in your assigned seat, for the duration of the performance. . Upon arrival, a member of the Front of House staff will provide patrons with a new surgical-grade disposable mask. 
  • On the day of the event, none of your party (including yourself), will attend if they have been in close contact with someone who either has COVID-19 or is awaiting a COVID-19 test result; and none of you will attend if one of you is presenting any of the following symptoms:
    • Runny nose (not caused by allergies, or other identified cause)
    • Fever (above 38 degrees Celsius)
    • Lethargy, fatigue, body aches
    • Difficulty breathing or new/worsening cough
    • Sudden loss of smell or taste

  • In case the Segal Centre or Public Health is required to contact you, or anyone in the party you purchased for, post-event for tracing purposes, you are responsible for informing all of the people in your party, pass along any relevant information to them and, if requested, facilitate direct contact between them and the Segal Centre.

Unless clearly stipulated at purchase, ticket sales are final: no exchanges or refunds. Admission after the event begins is solely at the discretion of the theatre. If an event is cancelled with no replacement, this ticket may be refunded less service fees. Unless otherwise indicated, children under 2 will not be admitted into the theatre. The Centre may exclude or remove, without refund, any person whose behaviour it deems inappropriate. The use of recording or communication devices is strictly prohibited. Programming and artists are subject to change without notice. Subscription tickets offer free exchanges by phone with 24 hour notice. All artists, programs, times, dates, and pricing are subject to change without notice. Please note that we reserve the right to change single ticket prices dependent on demand & discounts may be restricted for certain performances.

By purchasing tickets at the Segal Centre for Performing Arts, I acknowledge that there may be photographs and videos taken of me during my visit to the Segal Centre, and I consent to the use of these photographs or videos in future Segal Centre communications.