2. Box Office
  3. Ticket Policy

Ticket Policy


COVID TICKET PURCHASE POLICY

By purchasing a ticket or a subscription at the Segal Centre, you acknowledge that:

  • Face coverings are no longer be required for employees and guests of the Segal Centre except under these specific circumstances:
    • If you’ve tested positive for COVID, you must continue to wear a mask for 10 days following a positive test result.
    • If you live with someone who is positive, you must also wear a mask for 10 days from the date of the positive test of the family member.

We continue to recommend the wearing of face coverings and will continue to make them available at our entrances. This policy change will apply to the Academy camps and will remain in place throughout the summer, until further notice. In this ever-evolving context, these policies are subject to change. This is consistent with the commitments we have made with our artists, staff, and audiences to ensure their safety through to the end of the season.

 

Should you be exhibiting any symptoms, please stay home. Symptoms may include:

  • Fever
  • Sudden loss of smell with no nasal congestion, with or without loss of taste
  • Cough (new or worsening)
  • Shortness of breath
  • Difficulty breathing
  • Sore throat
  • Runny nose nasal congestion (stuffy nose) for no known reason
  • Headache
  • Profound fatigue
  • Muscle aches (not related to physical exertion)
  • Significant loss of appetite
  • Nausea or vomiting
  • Stomachache
  • Diarrhea

 

Thank you in advance for your cooperation. If at any time, you no longer feel comfortable visiting, please contact our Box Office at 514-739-7944 to donate, exchange, credit, or refund your ticket. 

Unless clearly stipulated at purchase, ticket sales are final: no exchanges or refunds. Admission after the event begins is solely at the discretion of the theatre. If an event is cancelled with no replacement, this ticket may be refunded less service fees. Unless otherwise indicated, children under 2 will not be admitted into the theatre. The Centre may exclude or remove, without refund, any person whose behaviour it deems inappropriate. The use of recording or communication devices is strictly prohibited. Programming and artists are subject to change without notice. Subscription tickets offer free exchanges by phone with 24 hour notice. All artists, programs, times, dates, and pricing are subject to change without notice. Please note that we reserve the right to change single ticket prices dependent on demand & discounts may be restricted for certain performances.

By purchasing tickets at the Segal Centre for Performing Arts, I acknowledge that there may be photographs and videos taken of me during my visit to the Segal Centre, and I consent to the use of these photographs or videos in future Segal Centre communications.