2. Box Office
  3. COVID PROTOCOLS

COVID PROTOCOLS


The health and safety of everyone is our top priority. The following measures are in place for all individuals arriving on our premises:

  • On-duty “COVID Officer” at all times ensuring that all safety protocols are being followed
  • Procedural masks must be worn at all times by patrons and staff in the building. Upon arrival, a member of the Front of House staff will provide a new surgical-grade disposable mask which must be worn throughout the duration of your time within the facilities.
  • Contact tracing through attendance sheets and onsite verbal questionnaire. If you have any symptoms or if you cannot pass the questionnaire, you will not be allowed into the Segal Centre.
  • Social distancing enforced at all times
  • Hand sanitizing stations throughout the Segal Centre
  • Increased cleaning, disinfection, and sanitizing of all public areas
  • Staggered entrances and exits of patrons
  • Patrons are seated by household group, each separated by a distance greater than 1.5 metres from any other group
  • During the performance, patrons are asked to remain in their seats and remain seated when the performance ends. Front of House personnel will dismiss each person/household individually to ensure distancing and clear passage to directly exit the facility.
  • The air circulation system has been optimized.
  • The Segal Bar will be closed and the water fountains are shut off, patrons are kindly asked to bring their own water bottle.
  • Pre- and post-show socializing will be restricted as we are limiting the amount of time spent on-site in common areas like the Lobby. We encourage you to share your thoughts about the play online on social media. You can follow us on Facebook, YouTube, Instagram, TikTok, and Twitter.

Because news regarding COVID is constantly changing, the Segal Centre is following all updates and guidelines closely. As such, this list is constantly evolving and subject to change at a moment’s notice.

We have the utmost care about the health and safety of our patrons and our teams, and are committed to making your visit to the theatre one you can do confidently and securely. If at any time, you no longer feel comfortable visiting, please contact our Box Office at 514-739-7944 to exchange, credit, or refund your ticket. 

If you have questions about the Segal Centre’s health and safety protocols, please contact us at covid@segalcentre.org.

If you have questions about COVID in general dial 8-1-1 or the coronavirus info-line at 1-877-644-4545 and follow the instructions.