Privacy Policy

The Segal Centre is committed to protecting the personal information you provide when you buy tickets to any of our performances, subscribe to our season or newsletter, enroll in our academy or make a donation.

At The Segal Centre we value you and respect your privacy. We recognize that we must maintain and use your personal information responsibly. We have created this privacy policy to demonstrate our firm commitment to your privacy and security, and to advise you about the collection, use and disclosure of personal information provided by you by telephone, through our website, by mail or other means (electronic or otherwise). Our policy provides you with the ability to opt out of providing personal information that you do not wish to provide and to access, change or remove any of your personal information which has been collected by us. The Segal Centre will not collect, use or disclose your personal information other than in compliance with this policy.

By providing any of your personal information to The Segal Centre, including information obtained by us during your visits to or use of our website, other, social networking websites and web pages such as Facebook, Twitter, Instagram, YouTube, you hereby agree to all of the terms and conditions of this policy and consent to the collection, use and disclosure of your personal information as described in this policy.

Information Collected by The Segal Centre

Personal information we collect may include:

  • Identifiers and contact information, such as your name, email and postal address, telephone number, photographs or videos or account information
  • Demographic information and interests, such as your age, gender, occupation, languages, types of activities you participate in and other interests
  • Contacts and Connections, such as the names of contacts and their connection to you, and your affiliations with companies, institutions, foundations and other organizations
  • Transactional information, such as bank account information, payment card details, purchase and donation amounts and purchase and donation history
  • Browsing activity on our Site, such as pages and events viewed, account login events, preferences, and IP addresses if the IP address identifies you as an individual;
  • Geolocation information collected when you use our website;
  • Any other information you provide to us.

How Information Is Collected

Directly from you

We will collect personal information from you when buying tickets to events, making a donation, signing up for our newsletter, by communicating with us by telephone, e-mail or otherwise, or by introducing or posting any text, image, video, audio, or any information, content or other materials through any of our social networking sites. Because of these actions, you might supply us with personal information, such as your name, date of birth, e-mail and postal addresses, telephone number, credit card information and financial information and in certain circumstances, your comments, suggestions, ideas, opinions and individual .

Through Online Technologies

Each time you visit our website, information may automatically be obtained and compiled:: your internet protocol (IP) address and the domain name registry information associated with that IP address; identification of your internet browser, operating system and hardware platform you are using; the date and time of your visit; the name and address (URL) of the web page you viewed immediately prior to accessing our website; your entire query entered into a search engine which led you our site. This information may be stored in our log files.

Additionally, the complete record of your actions at our site, including all pages visited, the time spent on each page, the information sent or received and the names of all files uploaded or downloaded is collected. This tracking information may be compiled by us in the aggregate and be made available to third parties in order to identify demographic data regarding our users.

The technologies we use may include:

  • Cookies, which are small data files that are saved on your computer when you visit a website so that information can be saved between visits, such as your login credentials or language preferences. For example, cookies allow you to log in quickly when you visit our site. In certain cases, this information is only kept during the session and is deleted when you close your browser. In other cases, the information is stored on your hard drive and, upon your next visit to the site, the cookies are used to recall such information. Cookies may store a variety of information, including, a unique user ID that can be used to track the pages of the site you have visited and the number of times that you view a particular page or other items on the site, log in or registration information and your preferences and your transaction history, where available.

  • Web beacons and pixels, which are techniques used to track who is visiting a web page or has opened an e-mail. This allows us to understand your online behaviour, monitor our email delivery, and provide you with interest-based advertising. These tools also allow our third-party tracking tools to gather information, such as your IP address, and provide this back to us in an anonymized, aggregate form (i.e. in a manner that prevents us from identifying you personally). Aggregate information refers to personal information compiled and expressed in a summary form where no personal identifiers are included.
  • Other technologies, such as analytics engines, which pull usage data from multiple sources and help manage and collect this data to use for personalization or customization of content and other methods to gain insights into our customers' needs and preferences.

Third Party Social Networks

The Segal Centre has installed on its website various social media plug-in protocols. When you use one of these social media plug-in protocols, The Segal Centre will have access to this information as well.

Facebook and other third-party social networks that provide interactive plug-ins to enable social network features (e.g., to connect to Facebook) may use cookies to gather information on your use of its site. How this collected data is used by a third party is dependent on the privacy policy of the social network which is available on the appropriate parties' website. The Segal Centre encourages you to review the privacy policies of such third parties as well.

We may also obtain and use analytical and statistical information from third-party social networks to help us measure performance and effectiveness of content we display on social networks, for example, by measuring impressions and clicks on the content we promote.

How Your Information Is Used

We use your personal information for the following purposes:

  • mail your event tickets
  • send you subscription renewal forms
  • provide you with access to your account on our website
  • provide you with our newsletters
  • conduct financial transactions
  • notify you of special events, changes to our service, performances and promotions
  • anticipate and resolve problems with your service
  • solicit financial support and ticket purchases
  • generate statistics

How your information is shared

Your personal information is not shared, rented, exchanged or otherwise disclosed to any outside third party except where authorized and or required by law and as detailed in this Privacy Notice.

Your personal information may in some cases be transferred to jurisdictions outside Canada, to service providers or affiliated organizations. As a result, you understand that your personal information will be subject to the laws of other jurisdictions than Canada and may be available to foreign government authorities under lawful orders and laws applicable in such jurisdictions. Regardless of the company or person who processes your information and where it is processed, we will take steps to protect your information in accordance with applicable data protection laws and this policy.


By accessing our website, donating funds, responding to surveys or emails or otherwise providing information to us in connection with our programming you are providing your consent to the collection, use and disclosure of personal information as set out in this policy. In some cases, your consent may be "implied", i.e., your action or inaction at the point of collection, use or sharing of your personal information is interpreted as evidence of consent.

We will we will make best efforts to obtain consent when we want to use personal information for a new purpose or for a purpose other than those stated at the time of collection in this policy or in the terms and conditions of a specific program, event, fundraising campaign, service or survey that you applied to, signed up for, or participated in. Your consent can be withdrawn at any time, except in limited circumstances, including legal or regulatory requirements or as a result of your contractual obligations with us.

If you choose not to provide us with certain personal information or if you withdraw your consent, where such withdrawal is available, you may not be able to use, obtain or participate in the programs, events, opportunities to donate, services, surveys or information that you requested or that could be offered to you.

In the event that you have already consented to the collection, use and/or disclosure of your personal information, you may subsequently withdraw your consent at any time, subject to legal or regulatory requirements or contractual obligations and reasonable notice, by contacting our privacy officer in the manner described in the section entitled "Contact us" below. We will also be able to provide you with more information regarding the implications of withdrawing consent.

In respect of requests not to receive promotional communications from us, you may withdraw consent by following the "unsubscribe" instructions provided in any promotional communications sent to you, or by contacting us in the manner described in the section entitled "Contact us" below.

We use technologies to manage your interactions with our website and to enhance your experience, such as cookies. You may delete or disable certain of these technologies via your browser. Please refer to your browser instructions or help screen to learn more about how to block, delete and manage cookies on your computer or mobile device. We may also use third parties (e.g., web companies or social media platforms) that use certain technologies to analyze your browsing behaviour as you visit our website. You can manage your privacy preferences with respect to certain third parties by using the functionality within their platforms. Please note that disabling, blocking or deleting some of these technologies, such as cookies, may cause you to lose the functionality of certain features on our website.

Accessing or Changing Your Personal Information

You are entitled to request access to, and, if necessary, correct your personal information collected by us. In order to make such a request, please contact us. It is your responsibility to provide accurate, correct and complete information.
You can also contact us for any questions about or to make any complaint in relation to this policy.

Contact Us

If you have any questions about how we handle your personal information, please contact us as indicated below.





Privacy Officer

5170, chemin de la Côte-Ste-Catherine
Montréal (Québec) H3W 1M7