HOW TO ENJOY SEGAL CENTRE ONLINE CONTENT
The Segal Centre uses the following platforms for live streaming purposes: Facebook and YouTube. However, not all streams air on all platforms so be sure to LIKE and FOLLOW us on those platforms to stay up-to-date on all future live streams (why not give us a follow on Instagram and Twitter too while you’re at it?).
If you purchased a ticket to a paid live stream performance, you will be sent a link and instructions a day or two before the event which will take you to the video stream. Please be sure to check your junk or spam mail if you have not received the email the day of the event. Skip to the Helpful Tips section.
How to make sure you don’t miss our videos on YouTube:
How to make sure you don’t miss our videos on Facebook:
Already subscribed to us? The live stream will appear as the first post on our page and in the top left box. Still can’t find it? Visit: https://www.facebook.com/segalcentre/live_videos
INTERNET CONNECTION
The Segal Centre is not responsible for internet connection issues and technical difficulties on your home devices. A slow internet connection is indicated by videos that are slow to buffer or load, choppy, and frequent freezing or pausing. A good test for checking internet strength is streaming a video on Netflix or YouTube.
Should you need assistance during a live stream, please message us on Facebook where our Social Media team can more immediately come to your help.
HELPFUL TIPS
- Set up a few minutes early to make sure you don’t miss a thing
- Make sure your computer volume is up and not muted
- The player controls where you can make volume adjustments and make changes to the video quality level are at the bottom of the video
- Quit/Close any other windows, tabs, applications
- Should you run across any issues, try refreshing your browser
- Do not pause, rewind, or fast forward during a live stream. Our virtual performances are happening live and doing so may cause you to miss the ending
- If you are interested in watching the concert on your Smart TV, you may be able to do so depending on the model and age of Smart TV by following the Screen Mirroring guidelines below on your computer, tablet, or smartphone
- If you have joined prior to the live stream performance start time you will see a “This event is scheduled” message or a "Starts in" countdown. You are in the right place! The performance will automatically begin at the end of the countdown.
TROUBLESHOOTING
- Refresh your browser. This is the first thing to try if experience any tech issues such as buffering, lagging or audio-sync problems.
- Close unnecessary applications, tabs, or windows. Multiple apps running can slow down the video performance and monopolize the bandwidth.
- Turn off any downloads that might be occurring in the background. Background downloads can saturate a users internet connection. Make sure your computer isn’t downloading any updates, and close any open windows with streaming services like Netflix and Youtube loaded.
- Check to see if anyone else using the same internet connection is downloading. If someone else on the same network is performing any of the actions listed in the previous point, then it can cause buffering. It’s also worth checking your smartphone/devices to see if they’re downloading any updates.
- Clear the Cache and Cookies in your browser. Your browser stores recently visited websites (or portions of it such as images and videos) in a temporary file called the cache. If refreshing your browser didn’t work then forcing the browser to clear its cache is the next step.
- Update your browser. Best A/V performance is attained by using the most recent version of your web browser software.
- If you are experience still experiencing difficulties after trying the above, we recommend using another browser like Firefox, Google Chrome, or Safari.
- Check to see if the ISP has any network issues. Some ISPs have issues with congestion during peak video streaming hours, usually in the evenings.
- Reboot your computer. This helps to clear the browser cache and re-establish a connection with the streaming server.
- Reboot your modem and router. Sometimes these devices can lock-up resulting in slow or non-existent internet throughput. Simply unplug each device, wait approximately one minute then re-connect the power. Within a minute or two they should be back online again.
SCREEN MIRRORING
The information provided below are guides specific to your unique ‘at home’ set up to help you ‘Screen-Mirror’ from your computer, tablet, or smartphone to your Smart TV. Please determine your best option.
For mirroring to an Apple TV or AirPlay compatible smart TV from an Apple (IOS) compatible device such as an iPhone, iPad or Mac computer please follow the instructions provided: https://support.apple.com/en-us/HT204289
For mirroring to a Roku TV from an Android or Windows compatible device (IOS devices are not compatible with Roku) please follow the instructions provided: https://support.roku.com/article/208754928-how-do-i-use-screen-mirroring-with-my-android-or-windows-device-
For mirroring to an Amazon Fire TV from an Android compatible device (IOS devices are not compatible with Amazon Fire TV) please follow the instructions provided: https://www.amazon.com/gp/help/customer/display.html?nodeId=GA7K5AML6222YDEW
For Google Casting to a TV from a Chromecast enabled browser or device please follow the instructions provided: https://support.google.com/chromecast/answer/3228332?hl=en&ref_topic=4602553
Wired HDMI
The most basic Computer-to-TV connection consists of running a wire from your computer to the HDMI input on your TV.
Computers have a bunch of different connections, so which wire or adapter you'll need to run depends on what computer you have. If you're not sure, check the manual or Google the model to determine its specifics.
Now you’re all set and ready to begin enjoying great content! Click here for our Facebook and YouTube pages.